Faq

What format does my logo need to be for printing?

For printing we ideally require .eps, .pdf, .ai Vector artwork.

For embroidery minimum high quality .jpeg with 300dpi is accepted

 

What if I can’t find my logo in the correct format?

We have a design team that is able to redraw your logo in Vector format at $35.00 per hour. We will then provide you with the file for future use with other projects i.e. creating your business cards.

 

  How long will it take to receive a quote?  

For local stock our quotes are usually received in less than 24 hours. For custom made products sourced from overseas manufacturers, quotes are usually received in 48 hours.

 

  How long will it take to receive my order?  

For local stock we allow 2-3 weeks from artwork approval.

For custom made products in offshore factory allow 8-10 weeks for airfreight and 10-12 weeks for sea freight.

If you have a critical date you need to meet, contact us and we can work towards this for you.

 

  Are there minimum order quantities?  

Usually depending on the product you are interested in there may be a minimum order quantity. We will inform you of the minimum order when sending you your quote.

 

What if I need more help?

 Please call us or make an online callback request via the contact us tab. We will then make expert suggestions on which products are most suitable for your brief.